Refund Policy
Digital Products — Important Notice
Under the Consumer Contracts Regulations 2013 (UK), digital content is exempt from the standard 14-day right of return once the download has begun or the licence key has been accessed. By completing your purchase on antistorexpert.com, you acknowledge and agree to this condition.
Eligibility for a Refund
You may be eligible for a refund if:
- The licence key delivered is invalid, expired, or non-functional
- You have not activated or used the licence key
- Your refund request is submitted within 7 days of purchase date
- The product was purchased directly from antistorexpert.com
When Refunds Are Not Applicable
Refunds will not be issued in the following cases:
- Licence key has already been activated or registered
- Software has been downloaded, installed, or used on any device
- Your refund request is submitted within 7 days of purchase date
How to Request a Refund
To submit a refund request, please contact our support team by emailing info@antistorexpert.com with the following details:
- Your full name
- Order number
- Reason for the refund request
- Screenshot or proof of the issue (if applicable)
Our team will review your request and respond within 2 business days. Approved refunds are processed within 7 to 10 business days and will be returned to your original payment method.
Wrong Product or Duplicate Purchase
If you have purchased the wrong product or made a duplicate order, please contact us immediately at info@antistorexpert.com before activating the licence key. Our team will evaluate your request and may offer a product exchange as an alternative solution.
Defective or Non-Functional Licence Keys
In the rare case that a delivered licence key is found to be technically defective, expired, or non-functional, we will verify the issue and provide either a replacement key or a full refund at no additional cost to you.
How to Request a Refund
To submit a refund request, please contact our support team by emailing info@antistorexpert.com with the following details:
- Your full name
- Order number
- Reason for the refund request
- Screenshot or proof of the issue (if applicable)
Our team will review your request and respond within 2 business days. Approved refunds are processed within 7 to 10 business days and will be returned to your original payment method.
Wrong Product or Duplicate Purchase
If you have purchased the wrong product or made a duplicate order, please contact us immediately at info@antistorexpert.com before activating the licence key. Our team will evaluate your request and may offer a product exchange as an alternative solution.
Defective or Non-Functional Licence Keys
In the rare case that a delivered licence key is found to be technically defective, expired, or non-functional, we will verify the issue and provide either a replacement key or a full refund at no additional cost to you.
Refund Processing Delays
If your approved refund does not appear within the expected timeframe, we recommend checking with your bank or payment provider first, as processing delays can occasionally occur outside our system. If the issue persists, please contact us directly.
Contact Us
For any refund-related queries, please reach out to us:
- Email: info@antistorexpert.com
- Phone: 0800-0548-260
- Address: 2 Bakers Yard High Street Uxbridge UB8 1JZ, UK
- Business Hours: Monday to Friday, 9:00 AM to 5:30 PM (GMT)
Anti Store Expert is operated by UK Geeks Limited, registered in England and Wales. All transactions are subject to UK law.